Ask Astrid what a client said on a call
Ask Astrid answers from the calls themselves. Pick a matter or a client, and get an answer built only from that file's own recordings, notes, and recaps, with the call and the timestamp attached so you can go listen to it yourself.
The questions a file already holds the answer to
Most of what a case turns on was said out loud on a call and then never written down anywhere you can search. These are the questions firms actually ask Astrid.
Build a treatment chronology
Ask for every provider, date, and complaint the client mentioned across their calls, as a table. Download it as a Word document and work from it, instead of scrubbing six recordings.
Prove what the client was told, and when
A client says nobody warned them about the lien, or the timeline, or the offer. Ask what they were told and Astrid points at the call and the minute, so the answer is the recording instead of someone's memory.
Catch up two minutes before a call
Ask what has happened on the matter recently and what was left unresolved last time. You walk into the call knowing what you promised, without reading the whole file again.
Find the exact quote
Ask how the client described the impact, or what the adjuster committed to. The timestamp on the answer opens the transcript at that second, ready to quote in a demand letter.
Pull every promise the firm made
Ask what your side committed to across the whole matter and by when. It is the fastest way to find the follow-up that got said on a call and never made it onto anyone's list.
Hand a file to someone new
A paralegal picking up a case, or covering a colleague, can ask the file where things stand instead of interrupting the attorney who has been living in it.
Grounded in your calls, and checkable
An answer you cannot verify is worth very little on a file that might be read back to you in a deposition. Every specific claim Ask Astrid makes can be traced to the call it came from.
Every answer points at the call it came from
Astrid reads the transcript line by line, each line carrying its own position in the recording. When it states something specific it attaches that timestamp, and the timestamp is a link into the transcript viewer at that exact second.
- Answers are built only from that file's transcripts, approved notes, and sent recaps
- Astrid is instructed never to state a case fact, date, or quote that is not in the material
- When the answer is not in the calls, it says so instead of filling the gap
- A call too long to read in full is flagged as summary only, rather than quietly quoted
One matter, or one client, and nothing else
You choose the scope when you start a conversation, and it is fixed from then on. A conversation about one case cannot reach another case's calls. Picking a client instead of a matter widens it to that person's own matters, and no further.
- Search your matters and clients by name to set the scope
- Follow-up questions stay in the same scope without reselecting it
- Retrieval is firm-scoped in the database, not filtered afterward
- Privileged calls follow the same attorney-seat rule they follow everywhere else
Take the answer with you
Ask for a chronology, a comparison, or a summary laid out as a table, and you can pull it straight out as a Word document or a PDF. You get something you can edit and put in the file, not text to copy out of a chat window.
- Word and PDF download on any answer that comes back as a table
- Headings, lists, and tables carry over rather than flattening into a wall of text
- The panel docks beside your work, so the matter stays open next to the answer
- Past conversations are searchable, so you can find what you asked last month
What Ask Astrid will not do
A tool that answers questions about a live case file should be just as clear about what it cannot do. So here it is, in the same spirit as our Security page.
Before you ask it anything real
Where do the answers come from?
Only from the calls already on the matter or client you picked: their transcripts, the notes your attorneys approved, and the recaps sent to the client. Astrid is instructed not to state a case fact, date, or quote that is not in that material, and to say plainly when the answer is not there rather than guessing.
Can I check an answer against the recording?
Yes, and that is the point of the citations. When Astrid states something specific it appends the timestamp it came from. Clicking it opens that call's transcript at that second, so you are reading the actual words rather than trusting a summary.
Can it see calls on other matters?
No. Each conversation is scoped to exactly one matter or one client, chosen when you start it, and that scope cannot be changed afterward. A conversation about one case never reaches another case's calls, and nothing reaches outside your firm.
What happens with privileged calls?
A call marked privileged is visible only to attorney seats and firm administrators, and Ask Astrid applies the same rule. For anyone else those calls are left out of the material Astrid reads, and Astrid is told to say it does not have access to them instead of answering around the gap. Once a conversation has drawn on privileged calls, the conversation itself is marked privileged and carries the same restriction.
Does it draft or send anything?
No. Ask Astrid answers questions. It does not draft notes, file tasks to your case management system, or send email. Those stay in the main pipeline, where an attorney approves a note before it is filed and someone at your firm decides when to send a recap.
Can I get an answer out as a document?
When an answer comes back as a table, a chronology or a comparison across calls, you can download it as a Word document or a PDF from the answer itself. Prose answers stay in the conversation.
Does it work on a phone?
Not today. Ask Astrid opens as a panel docked beside whatever you are working on, which needs the room a laptop or desktop screen has. It is turned off below tablet width rather than squeezed into a layout it does not fit.
Bring a case with a lot of calls.
The demo is more convincing on a real file. Ask it something you would otherwise have spent an afternoon on, then click the timestamp and check it.