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Firm economics

What a missed or undocumented call actually costs a contingency-fee practice, and why that's a different question than it is for an hourly firm.

Firm economics

The real cost of a missed intake call for a contingency-fee firm

For an hourly firm, a missed call is lost billable time. For a contingency-fee plaintiff firm, a missed call can be lost revenue that never comes back, and a lost client relationship along the way.

7 min read