VXT Meet vs Querious vs Astrid for a personal injury firm
Summary: For a 10-person personal injury practice that wants less call admin, the question is where its calls happen and what has to land in the case file. VXT Meet records meetings from a desktop app, and VXT captures phone calls only through its own phone system. Querious focuses on legal prompts during the conversation and keeps no audio or full transcript by default. Astrid captures calls on the firm's existing phones and meetings, drafts a note in the firm's format for an attorney to approve, files it with follow-up tasks to the matter, and drafts a client recap. Astrid is $40 per person per month; VXT Meet and Querious start at about $45 and $50 billed annually.
We make Astrid, so weigh our column accordingly. Everything about VXT and Querious comes from their own websites, pricing pages and support articles, last checked on October 6, 2026, and summarized on our VXT and Querious comparison pages. Features and prices change; confirm with each vendor before you buy.
What a PI firm's call admin actually is
At a plaintiff firm, most client contact is by phone: intake, treatment check-ins, status calls, adjuster calls and settlement conversations. Call admin is writing each one up, putting it on the right case, creating the follow-up tasks and telling the client in writing what happens next. A tool that only covers video meetings leaves most of that untouched.
The comparison
| VXT Meet (and VXT Phone) | Querious | Astrid | |
|---|---|---|---|
| Main purpose | A legal phone system plus a desktop meeting recorder | Guidance during the call: legal issue prompts and suggested questions | A complete, approved record of every client call on the matter |
| Phone calls | Through VXT Phone only, so numbers are ported to VXT | Says it can be used on demand for phone calls; no phone system integration described | Zoom Phone and Dialpad automatically; any phone through a dial-in number |
| Video meetings | Desktop app on Windows and macOS, no bot | A visible bot in Zoom, Teams and Google Meet | A notetaker in Zoom, Teams and Google Meet |
| Case management | Clio, MyCase, Smokeball, Filevine and many others; not CasePeer | Clio, 8am MyCase and Smokeball | Clio, Smokeball, 8am MyCase, 8am CasePeer and Lawcus |
| What files to the case | Varies by system: notes, time entries, contacts | Varies: time entries, notes and billing entries | An attorney-approved note with follow-up tasks; a record of the sent recap |
| Review before filing | The user edits and saves after the call | Outputs described as drafts for review | An attorney approves each note, and the approval is recorded |
| Client recap | Drafts a follow-up email the user sends | Summary emails, described as sent to the attorney | Drafts a plain-language recap a person at the firm reviews and sends |
| Recording kept | Indefinitely while the account is active | No audio; no full transcript by default | Kept by default; the firm chooses how long |
| Practice areas | Law firms generally, and accounting firms | Lists business, employment, estate planning, real estate, IP and general litigation | Any practice area, including personal injury |
| Price (per user per month) | $45 billed annually, $60 monthly, plus $5 per phone number for VXT Phone | Essential $49.99 billed annually, $59.99 monthly | $40, or $400 per year |
Notes on each
VXT Meet. A desktop app that records the computer's microphone and system audio, with no bot in the meeting. For phone calls, VXT's answer is VXT Phone, its own cloud phone system, which means porting numbers. After a call or meeting, the user picks the matter, edits the notes and time entry and saves them to the firm's legal software. VXT lists the widest set of integrations of the three; CasePeer is not among them.
Querious. Its main feature is prompts while you are still on the call: legal issues to raise and questions to ask. After the conversation it drafts notes, summary emails and billing entries. It keeps no audio and, by default, no full transcript, which keeps less data but leaves nothing to check if a client later disputes what was said. Its listed practice areas do not include personal injury.
Astrid. Built around the phone. Calls on Zoom Phone and Dialpad arrive on their own; any other call can be captured by dialing Astrid in with a per-call code, which works when every call shows the firm's main number. Each call is matched to the case by phone number or client name, and Astrid drafts a note using the firm's own template for that call type, such as intake, medical check-in, settlement or status. An attorney approves it before it files.
Which one fits a 10-person PI practice
- Choose VXT if you want to replace your phone system anyway and want calls, texts and notes in one place, or you use Filevine.
- Choose Querious if your attorneys want issue-spotting help during calls, and keeping no recording is a priority.
- Choose Astrid if most of your calls are by phone and you want to keep your phones, if you use CasePeer, or if every note should be approved by an attorney before it becomes the record.
See our guide to AI notetakers for personal injury firms, or start a 14-day free trial and run Astrid on a week of real calls.
Frequently asked questions
Which is better for a personal injury firm, VXT Meet or Querious?
It depends on where the calls happen. VXT Meet records meetings from a desktop app, and VXT records phone calls only through its own phone system, VXT Phone. Querious focuses on guidance during the conversation and does not keep audio or a full transcript by default. Querious's listed practice areas do not include personal injury. A PI firm whose calls are mostly by phone should also look at Astrid, which captures calls on the firm's existing phones and files an attorney-approved note to Clio, Smokeball, 8am MyCase, 8am CasePeer or Lawcus.
Do I have to change phone systems for VXT?
To record phone calls with VXT, yes: calls are captured through VXT Phone, so numbers are ported to VXT. VXT Meet is sold separately for meetings. Astrid works with Zoom Phone, Dialpad and, through a dial-in number, any phone.
Which of the three integrate with CasePeer?
Astrid files to 8am CasePeer. We did not find CasePeer in VXT's or Querious's lists of integrations.
How much do they cost?
From each vendor's pricing page as of our last check: VXT Meet is $45 per user per month billed annually or $60 monthly; Querious Essential is $49.99 per member per month billed annually or $59.99 monthly; Astrid is $40 per person per month, or $400 per year.